Refund policy
30-Day Money-Back Guarantee
Try FEINE for 30 days. If it is not what you expected, contact us within 30 days of delivery and we will refund your order. You do not need to return an opened can to request a refund under this guarantee.
How To Request A Refund
Email info@feine.com with your order number and a short note about what did not work. We reply within one business day and process approved refunds within 5–10 business days to your original payment method.
Returns Of Unopened Product
Unopened, sealed cans may be returned within 30 days of delivery in original condition. Contact us first for a return authorization. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Return Address
FEINE
1301 South Shamrock Avenue, Monrovia, CA 91016
Damaged Or Incorrect Orders
Email info@feine.com with photos and your order number within 7 days of delivery. We will replace it at no cost.
Exclusions
- Orders placed more than 30 days prior
- Products purchased from unauthorized third-party resellers
- Repeat refund requests on the same account may be declined at our discretion
Subscriptions
Subscription orders are covered by the same 30-day guarantee. Cancel, pause, skip or reschedule any time from your account. See our Subscription Policy.
IMPORTANT: FEINE Energy Pouches contain 200mg of caffeine per pouch. They contain no nicotine and no tobacco.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Not intended for children, or for pregnant or nursing women. Not recommended for individuals sensitive to caffeine. Consult a physician before use if you have a medical condition or take prescription medication. Do not exceed recommended use. Keep out of reach of children.